Shipping Policy

At Home Spa & Co, we offer free shipping for all orders within the United States. Below are the details of our shipping options:

Shipping Destinations

We currently ship to the following countries:

  • United Arab Emirates (UAE)
  • United States of America (USA)
  • United Kingdom (UK)

Free Shipping 

We are pleased to offer free shipping to our customers in the USA, UK, and UAE.

Eligibility:

  • Free shipping is available on all orders placed within these regions.
  • No minimum purchase amount is required to qualify for free shipping.

Order processing

  • Processing Time: All orders are processed within 1-3 business days (Monday - Friday).
  • Cut-off time for orders: Orders placed before 5:00 PM ,PST (Los Angles) are processed the same day. Orders received after this time or during weekends and public holidays will be processed the following business day.

Delivery times

  • Estimated Delivery: Once processed, orders are typically delivered within 7-15 business days (Monday-Friday). Times may vary depending on destination and external factors beyond our control, such as carrier delays or customs procedures.
  • Delivery Partners: We work with reputable carriers to ensure safe and fast delivery. A tracking number will be emailed to you once your order has been shipped, allowing you to track its progress.
  • Total Estimated Time: 8-18 Days (Handling + Transit Time)

Address Accuracy and Changes

It is the customer's responsibility to provide an accurate and complete shipping address at the time of purchase. Peviq cannot be held responsible for delays or loss of packages due to incorrect or incomplete addresses. If you need to change your shipping information after placing an order, please contact us promptly; we will do our best to make the changes if the order has not yet been shipped.

Delays or missing packages

In the event of a delay or missing package, please contact our customer service for assistance. Our team is committed to ensuring your order arrives as expected and will work closely with our carriers to resolve any issues.

Important Considerations

  • Unforeseen Delays: In the event of a delay caused by external factors (e.g. weather conditions, customs or local restrictions), Peviq will promptly notify you and keep you regularly updated on the status of your order.
  • Address Changes: Please ensure your shipping information is accurate upon purchase as we are unable to change the address once the order has been processed.
  • Customs and Taxes: For international orders, customs fees or import duties may apply. Although Peviq offers free shipping, any additional charges at the destination will be the responsibility of the customer.

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