Returns & Refunds Policy

Return Eligibility

• Return Window: 30 days from the date of receipt.
• Condition: Products must be in new, unused condition with all original tags and packaging intact.
• Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return or Exchange

1. Contact our Customer Service team via email at support@homespaco.com.
2. Provide your Order Number, a description of the issue, and photos if necessary.
3. Wait for return authorization and specific return instructions.
4. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Order Cancellation Guidelines

Refund Timeline

• Inspection: Returned items are inspected upon receipt.
• Processing: Approved refunds are processed within 10 business days.
• Completion: Funds are credited to the original payment method.
• Notification: You will receive an email confirmation once your refund is processed.
• Partial Refunds: In certain cases, a partial refund may be granted for items returned in a condition other than the original.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact support@homespaco.com within 30 days of delivery.
• Include photos of the damage along with your order number.
• We will provide a suitable replacement or refund at no additional cost.

Exchange Policy

• Exchanges are only offered for damaged or defective items.
• If you would like to exchange a product, please contact our customer service team to discuss available options.

Contact Us

• Company Name: Home Spa LLC
• Website Name: Home Spa & Co.
• Address: Montana, USA
• Email: support@homespaco.com
• Phone: +1(888)-619-9608
• Business Hour: 9:00 AM - 6:00 PM (EST)
• Response Time: With in 1 Day